FAQ#1 - How Do I Contact Choices Are Us?
When you need to contact us, please do so in either of the following manners:
1. email: cmwashin@swbell.net
2. fax: 972-223-1332
3. voice: 972-223-1637
FAQ#2 - How Do I Cancel My Order?
A: If you have placed your order with us within a few days, you can email me at cmwasin@swbell.net or call me at 972.223.1637. Since time is of the essence, you probably would want to call me. I will process your request promptly and reverse the charge to your PayPal account if the item has not been ordered. If however, you were not able to get the order cancelled before I ordered it , your goods have probably already shipped.
FAQ#3 - How do I return an order (damaged only)?
A: Returned merchandise must be sent to us prepaid. We cannot accept freight collect items. Please remember all returned merchandise must be unworn, unused, and in their original condition with the tags still attached. You will need to enclose the return form which can be printed from the website. When you return a damaged item, follow the instructions on the form and most importantly please indicate where it is damaged and whether you wish to receive a credit or a replacement. Your return form will indicate where you need to send your return. For your protection, please use United Parcel or insured parcel post for return shipments. We cannot be responsible for lost or misdirected returns. If you want a credit rather than a replacement, the credit will be set up with Choices Are Us that you will be able to use towards a future purchase when we are in receipt of the damaged goods.
We do our very best to provide you with the best products and services possible. Please be advised we do not refund shipping and handling.
FAQ#4 - Return Policy
A: Please see Our Guarantee and Return Policy Statement
FAQ#5 - How do I know the size to order?
A: A Size Chart has been provided to help in determining the size to order. You may also call if you still have concerns after reviewing the size chart. Hats are one size fits all.
FAQ#6-How do I know that ordering over the internet is safe?
Our site uses the most current and up-to-date security software. It uses encryption to ensure our customers privacy. We use a security certificate and we guarantee that all of your information is secure when ordering. Notice a padlock when you get to the checkout page on the bottom right hand corner. This shows that the site is secure. Notice on the top of the browser where the website address (URL) is indicated when checking out, that the website address begins with "https" instead of "http". This also ensures that the site is secure.
FAQ#7-How will I get a refund, if the item isn't available after my order is placed?
If an item is not in stock when your order is placed we will refund your account and the funds should settle back into your account on the same day.
FAQ#8- Do you accept phone order, money order or personal checks?
No. We do not accept these forms of payment because we cannot guarantee that your item would be available when the payment is received. We do not order until we have received payment and we cannot put items on hold until the payment is received. Website orders are the best way. They are safe, are backed by software encryption for security via the internet and are the best way to order to ensure your item is available after an inquiry has been made about availabilty.
FAQ#9-How long will it take to process an order?
We have set targets for ourselves to process the order the day we receive confirmation that the charge to your account has gone through. That is assuming we get the confirmation before 4:00 p.m. central time zone. Our shipping target is 2 business days (ie. weekends and holidays excluded).
FAQ#10 - Do we ship internationally?
A: Because computation of international shipping rates is not integrated automatically into our website at this time, we ask our International customers to send an email to us at cmwashin@swbell.net so we can compute shipping for you.
FAQ#11 Guide me through the ordering process
Let's assume you are ordering hat 3297 from Milano
1. Go to the webstore (www.choicesareus.com)
2. Click on the Milano catalog.
3. Click on "Matching Hat & Bag combo"
5. See Matching Hat option in the grey "Shopping Cart" box. Use the down arrow to find 3297 (the number of the hat of choice)
6. Click "Add to Shopping Cart"
7. Click "Checkout"
8. Complete the order
Tip: Make sure you pick the type of shipping you want (Ground is the most reasonable and will generally get your purchase to you in 2 -4 days
Tip: Make sure you check that you have read the Privacy statement (at bottom)
9. Continue completing the order
If you want to order additional items
7. Click "Continue Shopping" instead of "Checkout"
8. Click "Add to shopping Cart"
continue steps 7 and 8 until all items have been ordered then follow step 7, 8 and 9 above
You can also view what's in your shopping cart
If you get an error in completing the shipping or billing information, correct what is indicated, but
remember to re-select shipping option and privacy statement (at bottom)
Also an error will occur if you include the "-" (dash) following by the 4 last numbers of the zip code.
|
)
